Meeting the
Evolving Needs
of Our Customers
Large Customers
Our goal is to be a company that is easy to do business with, provides comprehensive energy solutions for customers, drives internal business efficiencies, and captures growth opportunities across residential, commercial and industrial classes. Our Customer Transformation and Business Services organization aims to accomplish these goals.
Customer Transformation and Business Services encompasses CenterPoint Energy’s Customer Service and Experience, Gas and Electric Energy Efficiency and Business Development, Information Technology, Marketing, and Procurement and Logistics departments, as well as Home Service Plus and Energy Systems Group. This team will continue to connect customer expectations with business goals through issue resolution and opportunity management.
CenterPoint Energy’s Customer Advisory Council Meeting Focuses on Houston Resiliency
CenterPoint Energy’s first Customer Advisory Council meeting was held in July 2021. With nearly 100% attendance and strong engagement, the event demonstrated that our customers and community members are interested in our company’s role in a more resilient Houston. The Customer Advisory Council’s feedback guides how we can help support customers’ expectations regarding resiliency and a clean energy future. We will use this insight to help guide our methodology and resiliency investments in Houston.
The Customer Advisory Council, a select group of 17 influential large customers, business and community leaders, listened to a panel discussion, which was moderated by Elizabeth Brock, Vice President, Energy Solutions and Business Services. Attendees participated in a facilitated question and answer session focused on resiliency.
“This first meeting was truly a success,” said Gregg Knight, Executive Vice President, Customer Transformation and Business Services. “We will continue to use the Customer Advisory Council’s input to help us better understand our customers’ expectations and guide how we can help provide support. We intend to utilize their insights and expertise to help improve energy resiliency and reliability in Houston.”
The next meeting in the three-part Customer Advisory Council series will focus on beneficial electrification.
Next Steps
- Collaborate and plan together to prepare for future events.
- Instill confidence that all communities are treated equitably.
- Continue to promote energy reliability and resilience so companies choose to locate in Houston.
- Maintain key partnerships and stakeholder alignments throughout the city, county and state.
- Continue to plan for all types of emergencies, beyond hurricanes.
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